Returns and refunds

RETURNS & REFUNDS

ALL SALES ARE FINAL

We do not accept returns or exchanges for change of mind, personal preference, fit, duplicate orders, or details entered incorrectly at checkout. Please review the AquaGuard size guide and contact us before ordering if you are unsure.

WHEN WE WILL MAKE IT RIGHT

Contact us within seven calendar days of delivery if the wrong item or variant arrives, the item arrives damaged, the order is incomplete, or the product has a verified manufacturing defect. After review, we may provide a replacement, refund, or another appropriate resolution at no cost to you.

WHAT IS NOT COVERED

Change of mind; ordering the wrong size or color; customer-entered address errors; damage from chewing, abrasion, misuse, or normal wear; or claims raised more than seven calendar days after delivery.

HOW TO RAISE A CLAIM

Email josefisher001@gmail.com within seven days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging when relevant. Do not mail anything back unless PawVerna provides written instructions.

CANCELLATIONS

Orders begin processing quickly. Contact us as soon as possible if you need to cancel. We will try to help, but cancellation is not guaranteed after fulfillment starts.

REFUNDS

Approved refunds return to the original payment method. We aim to process an approved refund within three business days. Your payment provider may then take approximately 5–10 business days to post it.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.